Frequently asked questions

Welcome to our FAQ section! We've gathered some of the most common questions our customers ask about Lilley's Obsidian Oddities. If you don't find the answer you're looking for, please don't hesitate to contact us directly.

Your questions answered

We believe in transparency and want to make your shopping experience as smooth as possible. Below are answers to common queries regarding our unique handmade items, custom orders, and our commitment to your satisfaction. Discover what makes Lilley's Obsidian Oddities a special place for your gothic and quirky treasures.

What kind of custom orders can I request?

We love bringing your unique ideas to life! We frequently take custom orders and can incorporate various themes such as wrestling, pride month, celebrities, humorous quotes, and even profanity into our designs. If you have a specific character or theme in mind, just let us know! Even if you have an idea i will be sure to try and bring it to life for you !

How long does it take to create and dispatch an order?
Some of our items are pre-made and ready for immediate dispatch. However, custom orders or larger requests can take a few days to create and post. Please note that custom jackets may require a longer waiting period. We will always keep you informed about the estimated delivery time for your specific order.

Do you offer a product care guide?
Yes, we do! To ensure your Lilley's Obsidian Oddities items last, we recommend checking out our Product Care Guide for detailed instructions on how to look after your unique handmade jewellery, keyrings, phone charms, and other items.

How can I place a custom order?
You can easily place a custom order by visiting our Custom Orders page. There, you'll find all the information you need to discuss your ideas and begin the process of creating your personalised item.

What makes Lilley's Obsidian Oddities unique?
We strive to provide the best experience possible for every customer. We pour our passion and creativity into each handmade item, ensuring a unique blend of gothic charm and quirky individuality. We are committed to making sure you are delighted with your purchase, from dinosaur earrings to intricate jewellery.

What are your shipping options?

We offer various shipping options to get your goodies to you safely. For detailed information on shipping costs and delivery times, please refer to our dedicated shipping information section during checkout or on our for more details.

What is your return policy?

Customer satisfaction is important to us. If you have any issues with your order, please contact us within 48 hours of receiving your item to discuss returns or exchanges. Specific conditions may apply depending on the item, especially for custom-made pieces.

How can I contact you?

You can reach us via email at lilleysobsidianoddities@hotmail.com or through our Instagram page. We aim to respond to all inquiries within 24 hours. We're always happy to help with any questions or custom requests you may have!

Got more questions?

If you didn't find the answer you were looking for in our frequently asked questions, please don't hesitate to reach out. We're always here to help and ensure your experience with Lilley's Obsidian Oddities is exceptional. Contact us today!